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May 3, 2001
EA: Ultima Online Customer Service Employee Terminated
The following announcement was posted to the FYI page on the Ultima Online Web site:Ultima Online Customer Service Employee Terminated
On Wednesday, May 2nd, Origin Systems (OSI) was alerted to the possible misconduct of an individual employed within the GM Support Department. Upon investigation, OSI found reason to believe that this employee was engaging in activities that breached the trust that must exist between a company, its employees, and its customers. The decision by OSI management in this case was immediate dismissal. All actions that are taken by members of our support staff are logged and monitored, and we investigate all reports of GM misbehavior that we receive. We are grateful to players who bring these incidents to our attention, as these reports are used to ensure that OSI representatives are providing the best possible service at all times. If you believe that a GM or any OSI representative is behaving in anything less than the highest standard of service, we ask you to please email uoconcern@uo.com with the details of your issue. Only the most senior representatives of our support staff read this mailbox, and we assure you that your issue will be thoroughly investigated. We take our responsibility to our customers very seriously, and we will not allow anyone — staff or otherwise — to abuse our terms of service or the trust of our customers.
Posted by Keith at May 3, 2001 8:29 AM